In this video, you'll learn how to identify the departments, responsibilities and department heads, roles and knowledge workers related specifically to the Critical Client Flow. You'll also learn why it's important that the department head is not the business owner.
In this video, you'll learn how to use the Systems Assigned Sheet (SAS) to assign the systems from the CCF to the relevant departments, owners and knowledge workers so you have a central place to see your systems and who owns each one.
In this video, you'll learn how to identify the resources that might be useful to support the system owner to create or complete the system that's assigned to them. For example, you might have a proposal template and proposal writing training that your team use for creating proposals.