The second stage in SYSTEMology is to recognise that the knowledge of how to do a task to a great standard already exists within your team.
In this chapter, you will locate the knowledge and, where possible, take the business owner out of the equation. The fact is, if you’re serious about removing key person dependency, it’s time to assign the responsibility of systems development to capable team members.
Highlights from this chapter include:
- Why the business owner is typically the worst person to develop systems and processes.
- How to quickly and easily create a systems development action plan detailing who is doing what by when.
- Why modelling your best team members is the best-kept secret to rapid systems development
Action Steps
- Step #1: Identify key departments
- Step #2: Assign the responsibilities of each department.
- Step #3: Assign department heads.
- Step #4: Identify additional knowledgeable workers.
- Step #5: Assign critical systems to knowledgeable workers.